Refund Policy
Last updated: February 16, 2026
1. Overview
This Refund Policy outlines the terms under which COMICPAD handles refund requests for credit purchases. All credit purchases are considered final upon completion of the transaction.
2. All Sales Final
All credit purchases on COMICPAD are final and non-refundable. Credits are digital goods delivered immediately upon purchase and are consumed when used to generate comics. By purchasing credits, you acknowledge and agree that all sales are final.
3. Payment Provider
All payments are securely processed by Paddle.com (our Merchant of Record). When you purchase credits, the transaction is handled by Paddle, and your credits are added to your COMICPAD account immediately upon successful payment.
4. Exceptions
In exceptional circumstances, we may issue a refund at our sole discretion if: credits were not delivered to your account after a successful payment (technical failure); you were charged multiple times for the same purchase due to a processing error; or as otherwise required by applicable law.
5. Non-Eligible Refunds
Refunds will not be issued for: credits that have been used to generate comics; dissatisfaction with AI-generated content (as results vary by nature); change of mind after purchase; or account termination due to violation of our Terms of Service or Acceptable Use Policy.
6. How to Report a Billing Issue
If you believe you have been charged incorrectly, please contact us at contact@aisolutionlabs.ai with your account email, the date of purchase, and a description of the billing issue. Our team will review your case and respond within 3 business days.
7. Refund Timeframe
If a refund is approved under the exceptions above, it will be processed within 5-10 business days via Paddle back to your original payment method. Processing times may vary depending on your bank or payment provider.
8. Complaint Escalation
If you are not satisfied with our initial response, you may escalate your complaint by emailing contact@aisolutionlabs.ai with the subject line 'Escalation Request'. Escalated complaints are reviewed by a senior team member within 2 business days. If the matter remains unresolved, you may contact Paddle's buyer support directly at https://paddle.net as they are the Merchant of Record for all transactions.
9. Payment Disputes
If you have a payment dispute, we strongly encourage you to contact us first at contact@aisolutionlabs.ai before filing a dispute with your bank or payment provider. Filing a chargeback before contacting us may delay resolution.
10. Contact Us
For billing questions or issues related to this policy, please contact us at contact@aisolutionlabs.ai